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Click + Collect

Click + Collect is now available in all stores. Orders can be placed online anytime and then collected from Monday to Friday between 9am and 4pm.

 You will receive an email or text confirmation when your order is ready to collect, please do not try to collect your order before then.

If you would rather call to place your order please read our call and collect page here

We have put guidelines in place for our Click + Collect service to ensure the safety of both our staff and customers. 

PPE will be provided to all our staff and social distancing practices will be adhered to at all times.

All order collections will be contact free and take place outside of our stores, to keep both
staff and customers safe and protected.

 T&C's apply.

Click + Collect: How it works

Step 1:
Select your collection store either at the top of the page, on your account page or at the basket or checkout pages.

Step 2:
Once your collection store is selected you will be able to see which products are available for collection to add to your basket*.

*Please note that if you add an item to your basket that is not available for collection then you will not be able to continue with the collection process.

Step 3:
Proceed to checkout, make sure to double check your selected collection store then continue to payment.

Step 4:
You will receive either an email or text message notifaction that your order is ready to collect. Please come to collect your order as soon as possible, collection times are Monday - Friday 9am - 4pm.

Step 5:
Orders will be collected from outside the store following strict social distancing guidelines, no entry into the store will be permitted.

If you arrive to collect your order at the same time as anyone else, please follow social distancing guidelines to queue outside of the store.

Terms & Conditions Apply*

Social Distancing - Please keep 2m apart

Terms & Conditions

Both Call and Collect and Click and Collect services are available in all Alan Howard stores. Call and Collect orders can only be placed between the hours of 9:00 and 16:00 from Monday to Friday by ringing the store of choice. Click and Collect orders can be placed at any time on the website. All orders can only be collected between the hours of 9:00 and 16:00 from Monday to Friday. We endeavour to have your order ready for collection on the same or next working day after placing your order however, due to strict social distancing measures in place for our staff in stores and demand of orders, there may be occasions where these wait times may be longer. Payment for Click and Collect will be taken on the website during the checkout process. Payment for Call and Collect orders will be taken over the phone once your order is ready, the store staff will call you to take payment. Full payment must be made before collecting your order. You must come to collect your order as soon as possible. All orders are to be collected outside of the store. All orders placed are subject to stock availability in-store on the date your order is fulfilled.

Free delivery on orders over £50 - excluding furniture orders