FAQ's
What are your opening hours?
Our general store opening hours are 09:00 - 17:00 Monday - Thursday, 09:00 - 16:00 Friday.
Visit our stores page for specific opening times and contact information.
What is Klarna?
Klarna is one our new payment options offering; pay in 3 and pay later options. You can read the full Klarna FAQ's here.
How do I purchase items from the site?
To purchase items, simply click the ‘Add to Basket’ icon when you hover over an individual item or whilst viewing the product review.
Once you have finished shopping, you can view all of your items in ‘My Basket’ and proceed to checkout.
How long will my order take to arrive?
Use the link below to read our delivery information page
Click here for our full delivery information.
How can I track my order?
Please email info@alanhoward.co.uk quoting your order reference number and we can send your tracking information. The best way to keep track of your parcel is by providing us with a mobile number when you register. We can then link this with your parcel and you will receive SMS updates.
Update your account details here.
Why can I not order certain items?
We have restrictions on some of our products, which means we cannot ship them all over the UK.
Why are my free items not showing in my basket?
You must remember to add your free of charge item to your basket yourself for the deal to be applied.
Why is my order for furniture, not next day delivery?
We cannot usually ship items of furniture out with our courier. We have a specialised team who deliver our furniture to most areas of the UK. Delivery usually takes 2-3 weeks.
Read the full furniture delivery charges and times here.
Can I place an online order over the phone?
Unfortunately, we do not take online orders over the phone. However, your local Alan Howard store will be happy to take your phone order.
Why can I order an item that is out of stock?
Our intelligent back order system means we can fulfil orders even if your item isn’t in stock at our main warehouse, the item will be recalled from one of our stores and dispatched to you as soon as it is available. You will be notified by email if your order is delayed.