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Mental Health Awareness Month: Supporting Your Clients

Published date 02 May 2024

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It's Mental Health Awareness Month, a time for individuals and industries to reflect, educate, and advocate for mental well-being, and there's one profession that holds a unique position in the mental health conversation: hairdressing.

Hairdressers frequently find themselves in a role beyond the styling chair—they become listeners, and sometimes, the first line of support for clients navigating mental health challenges. For hairdressers, recognising the signs of distress and knowing how to respond empathetically can make a world of difference in your client's life.  Here's how professionals in the hair industry can raise awareness for mental health and provide meaningful support during their appointments:

1. Create a safe space zone: From the moment a client walks into the salon, strive to create an environment of trust and confidentiality. Make it clear that your chair is a judgement-free zone where clients can share openly without fear of stigma or ridicule.

2. Active Listening: Clients often drop subtle hints or directly express their struggles during conversations. Practice active listening by maintaining eye contact, engaging, and offering encouraging prompts that will ensure them you are there to speak.
3. Empathy and Compassion: Acknowledge the client's feelings with empathy and validate their experiences that make someone feel heard and understood.
4. Know Your Resources: Familiarise yourself with local mental health resources and hotlines to provide clients with professional support. Having a list of trusted therapists or support groups with the salon can be invaluable.
5. Training and Education: Consider offering mental health awareness training for salon staff to equip them with the skills and knowledge to recognise signs of distress and respond appropriately. Engaging in online courses or listening to guest speakers within the industry can help provide valuable insights.
6. Normalise the Conversation: Use your platform as a hair professional to destigmatise mental health by openly discussing it with clients and on social media. Share resources, personal stories, or uplifting messages to show support for those struggling.

7. Follow-up: After a client has confided in you about their mental health, follow up with them during future appointments to show ongoing support and check on their well-being. 

By raising awareness for mental health and providing support within the salon setting, hairdressers can play a crucial role in promoting the overall well-being of their clients.


As we approach Mental Health Awareness Month, let's remember that every conversation, no matter how small, can positively impact someone's life. Let's continue to listen, empathise, and uplift one another inside and outside the salon chair.



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