Monday - Friday

Orders placed after 12pm on a Friday and anytime on a Saturday or Sunday will usually be dispatched the following Monday, or next working day if a bank holiday.

During peak promotions (Such as Black Friday and our VAT free sales), dispatch times may take up to 3 working days.

UK Standard* (Evri 2 - 4 Working Days)

(England, Scotland & Wales excluding Scottish Highlands and Islands & Northern Ireland)

£3.49 + VAT Free over £35 + VAT

*This service may be temporarily disabled during busy periods

UK Next Working Day (DPD)

(England, Scotland & Wales excluding Scottish Highlands and Islands & Northern Ireland)

£5.94 + VAT Free over £60 + VAT

Offshore

Northern Ireland

Delivery orders to Northern Ireland are now being fulfilled at our Belfast store. Two day delivery after dispatch.
£5.94 (inc VAT) Free over £60 + VAT

Scottish Islands

Maximum of 30kg. Two day delivery after dispatch.
£16.76 up to 10kg, then £0.65 per additional kg.

Scottish Highlands

Maximum of 30kg. Two day delivery after dispatch.
£14.98 up to 10kg, then £0.37 per additional kg.

Channel Isles

Maximum of 30kg. Two day delivery after dispatch.
£20.16 up to 10kg, then £1.05 per additional kg.

Isle Of Man

Maximum of 30kg. Two day delivery after dispatch.
£16.76 up to 10kg, then £0.65 per additional kg.

Isle Of Wight

Maximum of 30kg. Next day delivery after dispatch.
£13.93 up to 10kg, then £0.83 per additional kg

Furniture orders are NOT eligible for next day delivery. Please refer to the furniture delivery information section, lower down this page, for details of furniture delivery times and any additional charges.

Please note:
Failed transactions (e.g.: incorrect postal information, declined cards, etc.) and out of stock items will delay your delivery.
We will notify you via email if there is a disruption to your order.

Additional Notes

• Should there be any trouble regarding your order, we will contact you via email. Please be sure to check your spam/junk email folder if you have not received your order by the expected date.
• For seamless delivery, ensure that there is someone to receive your delivery at the expected date and time. Failed deliveries will be returned to the depot or local pickup shop and you will need to liaise with the courier directly to arrange collection or redelivery (If applicable). Please refer to the instructions provided via your tracking number as you may not receive a calling card for a failed delivery attempt.
• We will process and handle your order with the utmost care. However, once your order has left our premises Alan Howard cannot be responsible for any transport delays, damages, or any circumstances beyond our control.
• Alan Howard is closed on all major bank holidays; therefore, delivery times will be affected during those periods. Please refer to this page for updates to delivery times around public holidays.

Local Salon Delivery

By placing an order for Local Salon Delivery with Alan Howard, you agree to the following terms and conditions:

Minimum Spend:

There is a minimum spend requirement of £20 for Local Salon Delivery orders.

Delivery Vehicles and Drivers:

Local Salon Delivery orders are fulfilled using our own Alan Howard vans and delivery drivers.

Scheduled Delivery Days:

Local Salon Delivery orders are delivered on specific set days. Please contact your local store to find out what the current schedule is.

Order Timing:

Orders placed before 3:00 PM will be scheduled for the next available delivery slot. Orders placed after 3:00 PM will be scheduled for delivery on the following available delivery day.

Delivery Timeframes:

Please note that delivery timeframes may vary based on your location and the delivery route for the specific day.

Business Addresses Only:

Local Salon Delivery is available for salon business addresses only. Orders cannot be delivered to residential addresses.

No Unattended Deliveries:

For security and safety reasons, all Local Salon Delivery orders must be received by a representative of the salon. Our delivery drivers are not authorised to leave orders unattended or outside the property.

Packaging:

Our products are carefully packaged to ensure their integrity. Due to the nature of the items being delivered, it is essential that someone is present to receive and inspect the order upon delivery.

Rescheduling and Missed Deliveries:

If you are unable to receive the delivery on the scheduled day, please contact our customer service team at least 24 hours in advance to reschedule. If no one is available to receive the delivery at the agreed-upon time, a redelivery fee may apply for the next available delivery slot.

Cancellation:

If you need to cancel or modify your Local Salon Delivery order, please contact us at least 24 hours before the scheduled delivery day. Orders cancelled with less than 24 hours’ notice may be subject to a cancellation fee.

We pride ourselves on our high-quality customer service. All our furniture is delivered straight to your salon door by our professionally trained Alan Howard drivers*. Furniture delivery charges are different from standard delivery charges and can only be delivered to ground floor addresses. For furniture delivery prices to your address please, refer to the chart below.

Furniture delivery charges:

Pink Zone:

Free Delivery

Green Zone:

£0-1000 Order = £100 delivery charge,
£1000-£1500 Order = £50 delivery charge,
£1500-£2000 Order = £25 delivery charge,
£2000+ Order = Free Delivery

Blue Zone:

£0-1000 Order = £200 delivery charge,
£1000-£1500 Order = £100 delivery charge,
£1500-£2000 Order = £50 delivery charge,
£2000+ Order = Free Delivery

Orange Zone:

Please contact us for a bespoke delivery quote.

Delivery timeframes for furniture are given as a guideline only and does not guarantee your delivery date. A member of our team will be in touch to discuss your delivery and confirm the date after your order is received, subject to stock availability and leadtimes. If you require your furniture for a specific date, please contact us before placing your order to check availability.